I was in an automobile dealership service department yesterday and overheard something I’ve never heard before.
A woman with a Chrysler product needing service was being turned away! Her story, following a good hour of waiting for a diagnosis, unfolded something like this. Chrysler hasn’t been paying their third-party suppliers and so some have stopped, well, supplying. Bummer, but the thing that she needed happened to be affected. There was no stock, nothing available and the prospect of an order being fulfilled was virtually nonexistent.
The service writer went on to advise her to take her plight to Corporate and appeal to them as a wronged customer on the shitty end of the stick, through no fault of her own. It was right about then that the light bulb came on over her head – this was no ordinary conversation. She needed to take notes.
The service writer was sympathetic, gave her specific people and addresses to write to, coached her on what to say, stuff like that. But that doesn’t help her ailing car very much and, after listening to her yap on her phone while she waited for that news, wasn’t what she needed in her life just then.
BOHICA