I’ve been producing and consuming quite a bit more social media over the past couple of months. Not that that’s necessarily a bad thing in and of itself, but it has certainly had a deleterious effect on what I do here.
Google+ just rocks. I’ve met more smart, creative people on Google+ than you can shake a stick at. There’s a lot of stuff that Google’s gotten right with Google+, and the features just keep coming. It’s open social, wrapped around the whole (online) world. If you haven’t already, I strongly recommend having a look.
Facebook is, well, Facebook. People had been pestering me, to one extent or another, and yet I resisted. So after years of holding out I finally took an account there some months back. Over the Christmas holidays I became a little more aggressive about establishing relationships which, as everyone knows, must be reciprocal. Managing Facebook is, frankly, a pain in the ass. But I have been catching some up with people I forgot I knew. Remember that old platitude, “we are the people our parents warned us about”?
I’ve drawn the line at games and apps on those platforms. They’re just too invasive. The closest I came was with a billiards game on Google+. It looked interesting, like it might be fun while I waited for this process or that to finish, so I ran the installer. The first thing it did immerse me in a competitive world of other players. Statistics,rankings, invitations to play, and more! All I wanted to do was bang some balls around now and then, not make a career out of it! I uninstalled, and so much for that.
People that know me know that I’m not a big Mac fan. By extension, not a big Apple fan either. That’s why people that know me are astonished when they learn that there’s an iPad in my house. The initial shock gives way to questions so I figured I’d just handle some of them here.
My friend Will, just the other day over on Google+, said “Trims atas advise nya.” Oh, wait a minute. That’s spam from some shitstain with an anonymous gmail account. Will actually said “Rick, what do you use it for? On TV people are watching videos, email or looking at pictures on it – nothing very interesting. Is it a glorified internet appliance?”
Well, it’s a funny thing. Tablets have been the Next Big Thing for a while and everyone has been bringing them to market. For most, er, scratch that, for everyone except Apple, success in the tablet space has been varied. For Apple success has been astounding. Eventually, I figured, we’d have to get one to play around with, to see what all the hype was about.
I think it started with a TV commercial. I casually said to Pam, “So maybe you want one of those?” and she said she wouldn’t mind. So a few days later I drank some Kool-Aid…
I’ve gotta admit, the iPad’s an absolute marvel of design and engineering. It feels really good in your hand, looks really great to your eye (both the display and the form-factor), and the UI is slick and responsive. Besides the device there’s not much in the box: a cable and charger cube (which promptly got lost for weeks) and a cute little Apple sticker. I powered it up, answered a few questions, and in a minute or two I was exploring the built-in apps. Apps. I was playin’ with apps. I felt so… trendy. We picked up the Smart Cover a day or two later. It, too, is a product of incredible thought and design. Just as you hold it near, wondering how it attaches, it attaches itself magnetically, in perfect alignment. Forty bucks.
Getting the iPad onto my network was a bit harder. We have two active WiFi networks in the house. Each serves different purpose and both are reasonably secure. (Hold your comments about being neighborly and running an open hotspot; I don’t care and I’ll only ignore you.) So I cleared the way for the iPad and tried and tried to get authenticated. Didn’t work. A search turned up plenty of others with similar problems. I forget exactly which magic incantation did the trick but after a while it was working. And here’s the thing: other than that initial hurdle the iPad connects and makes itself ready to communicate the moment you pick it up. The secret? It keeps a periodic chatter going with the router or access point, all the time. It’s always ready.
Instant-on network performance like that is usually a battery suck but Apple seems to have nailed the power management. Battery life is several weeks to a month.
“Huh? Did you say a month? Don’t you use it?”
Yup, that’s what I said: a month. And, mostly, nope, we don’t really use it all that much. None of us do. Three different people with three widely varying sets of interests and the iPad hasn’t become relevant to any of us. WTF.
What I sought most from such a device was simple (and, I might add, completely satisfied by my old netbook). I wanted to read, mostly stuff from my network where I keep a fair library of subscription material. I wanted to write, notes, posts like this, etc. And I wanted to be able to control different parts of my network, logging into a Linux console, adjusting this or that, maybe a bit of ftp to import or export a file or two, maybe shutting things down during an extended power failure.
Producing written material with the virtual keyboard is an exercise in futility. I’m not the best keyboardist in the first place but my meager productivity dropped like a stone. Y’know how they say to use strong passwords for stuff? Let me tell you, the way you need to switch modes for numbers, caps, punctuation, and everything else will have you setting your passwords to ‘asd123′ – and wishing you could skip the digits altogether – in no time flat. Forget writing.
On to reading. Well, this is actually pretty good. The display is nice, like I said. Consuming some written matter – WIRED comes to mind – the content designed for this device is, in some ways, superior to the print experience. You miss out on the tactile enjoyment of well-laid-out pulp – the color, the rich fonts – but the ease of navigation (no continued on page 134) and embedded multimedia could be a valid trade. Sometimes, at least. I mentioned that I have a rather large cache of subscription material – professional publications, books, newsletters, etc. – on a server here. The vast majority is in PDF format of one type or another. Reading any of those makes for a pretty good experience. The iPad will try to add them into the built-in iBooks app, which simply means that they’re downloaded and stored locally for use off-network.
Next up, handling network chores. Nope, can’t do that. Maybe buying a terminal app would fix that, maybe not. I’m not pressing because I have other alternatives. Also, you can’t get files onto or off of the iPad. In fact, the very concept of files on the iPad seems profoundly foreign. I’ll bet a dollar Apple would call that a feature.
Now, Pam’s expectations are markedly different from mine. She’ll play a few games, use Google+ and – gasp – Facebook, and use the Web browser. She’s bought a few apps. Sorry, can’t tell you which ones. Since the iPad is hers, it’s tied to her computer and it synced with her iTunes library painlessly and quickly. I can tell you that the Google+ client, while touted as made for the iPad, is simply an iPhone app that lives in the middle of the screen. Sizing it for the larger screen looks chunky and childish. When I tried, Hangouts didn’t work at all. Sort of too bad, that, as the hardware seems like it’d be perfectly suited to video conferencing. YouTube videos play nicely, but content-rich sites that don’t offer Flash alternatives fail.
I expected Damian to play with the iPad but he doesn’t. Not at all. Some weeks after it had been floating around in such obvious places like the dinner table, he said “Oh? We have an iPad now?” That was that. I don’t think he’s touched it since. That was a little unexpected since I think he’s in the target demographic. Oh well.
I’ve got a few closing random thoughts… The lack of multitasking hurts. The instant-on, instantly-connected Web browser – albeit a weak one like Safari – is a definite win. The lack of Flash can sometimes make a Web site unusable. Not that I’m arguing for that insecure wart on the side that is Flash, but some sites, well, that’s what they do. Sort of the way a site might be built for IE and render poorly on a standards-compliant browser. You can wish for a long time that it weren’t so. The security model kinda blows. I wouldn’t store any confidential stuff on the device. The virtual keyboard encourages the use of weak, easy-to-use passwords because good ones are such a pain to type, yet even routine updates prompt for the Apple account password.
The bottom line? I guess all told I spent something under $800 for the device, a cover and some apps. Worth it? For design, lots of points. For usefulness, very few points. Did I learn some stuff? Undoubtedly. Do I feel trendy? No, I feel like I threw away a wad of cash.
If I knew then what I know now, would I buy an iPad? No.
[edited 29 October to include this unique use for the device.]
Ad spotted at Wawa Store #912. Click for full-size.
“Unmatched Pleasure”
That’s what the sign promised.
Y’know, friends, as far as I’m concerned there’s simply NO pleasure in the whole wide world that matches the pleasure of gum disease. Unless, of course, you can find some way to cram tooth loss into the mix.
Well, your search is over! Here’s the product that’s done it.
I bought all that I could fit in my truck. NOT.
I think I’m going to package a hammer with a nail. The marketing sheet will promise that if you use the product properly – that is, by pushing the nail through your hand with the aid of the hammer – it’ll deliver the unmatched pleasure of a hole in your hand.
Won’t these corporate assholes ever just play nice with each other? Every time they get their collective shorts in a knot there’s only one loser – the consumer. Now, trust me on this one, there’s no love lost between me and Cablevision. They’re the local cable monopoly franchise and, for me, the only viable Internet service provider. I’d drop ‘em in a heartbeat if I could, but there are no alternatives. Essentially, they’ve got a gun to my head.
But I digress. In this morning’s email was this missive from Cablevision.
A MESSAGE FROM CABLEVISION
We regret to inform you that News Corp, in an act of corporate greed, has pulled Fox 5 and My9 from your Cablevision channel lineup. This is an unfortunate attempt to extort unreasonable and unfair fee increases from Cablevision and our customers.
News Corp is demanding more for Fox 5 than we pay for every other broadcast channel. In fact, they want more for Fox 5 than we pay CBS, NBC, ABC and Univision combined and are asking for more than $150 million a year. That’s an $80 million increase for the exact same programming! In these tough economic times, an increase of these vast proportions is irresponsible and unfair.
We have made numerous fair and reasonable proposals to News Corp and they have refused every one. And now, News Corp has pulled the plug on Fox 5 AND My9. This was News Corp’s decision, not ours. We want to keep these channels on the air while we negotiate a fair agreement.
As a result of News Corp’s refusal to negotiate, Cablevision is willing to accept binding arbitration to resolve this matter fairly. We are confident that an independent third party will agree that what we are offering to pay News Corp is fair. We call on News Corp to accept binding arbitration, and return Fox 5 and My9 to the air until an agreement is reached.
We apologize for the inconvenience caused by News Corp’s actions, and we ask for your help. Call 1-877-NO-TV-TAX (1-877-668-8829) or visit www.cablevision.com/fox and tell News Corp to put Fox 5 and My9 back on the air, and to keep you out of the negotiations.
Thank you for your patience, your patronage and your support.
(The link in their message eventually expired. I removed it, but note that when it appeared in Cablevision’s email it actually pointed to an internal tracking link before being forwarded – deceptive at best.)
[sigh] Who’s the bigger liar? If you take Cablevision’s statements at face value then News Corp looks like the dick. I’m sure that if I sought out News Corp’s take – I didn’t bother – I’d find that Cablevision looked like the dick.
It’s the customer that takes it on the chin. Pam‘s grumbling that some of the television shows she likes are affected. I told her to watch ‘em over the ‘net. Me? I don’t watch television, no time for that, so I’d dump the subscription and not miss it in the least. (Sure, I’d lose the multi-product discount I get for the Internet service portion of the bill but the benefit is so small it doesn’t matter.)
Well, here’s to hoping those profit-mongering bastards resolve their differences.
I’m certain that you’ve been following the rescue of the trapped Chilean miners. The media attention has been unprecedented. And rightly so – it’s nothing short of incredible how everyone has pulled together to save the miners. (And I’m proud of the contributions the good ‘ol USA has made to the effort. I’ll set aside for a moment the fact that much of the world regards us as the very definition of evil.) A decade ago all 33 would have likely perished.
As I watched the coverage last night a couple of questions came to mind.
One story mentioned that these men toil underground – dangerous work – for a bit more than $400 a week. I believe in Chile that’s a respectable sum. I wonder whether they earned overtime pay for the time they were trapped. And I wonder whether their families have been collecting their salaries throughout these 68 days in order to do such things as put food on the table, pay bills, and so on.
Edison's Finest snacks at local business, site of planned Obama visit.
Obama’s coming to visit a neighboring town, Edison, NJ. The reason that he’s in town isn’t important to me; what I found interesting is that he’s supposed to have lunch at the best sub shop in the whole wide world: Tastee Subs. [ed: link added - they're online now] (I’d link to ‘em but they’re not online. Yeah, I’ve talked to them about that but the owner’s just not interested.) My Dad introduced me to the place back when I was just a little kid; it’s been around that long.
You can read this morning’s local newspaper article to learn more about the particulars of the planned visit. [Bummer, the article link expired.)
Tastee Subs is just a stone’s throw from one of the busiest intersections in that area, Route 27 and Plainfield Avenue. During rush hour – actually, several hours in the morning and several more in the afternoon – it’s not uncommon to have traffic snarled in every direction. Traffic so intense that the signal cycles green once in turn for all four entrances to the intersection. I’m certain that the intersection and surrounding streets will be choked all day long. Harry, my father-in-law who lives not a half-mile from there, will find that incredibly aggravating.
Sam Ash, where I buy stuff like guitar strings, is just on the other side of that intersection. Needless to say, I won’t be going anywhere near these places on the day of Obama’s visit.
In the linked newspaper story there’s mention of Tastee’s roast beef sub. While the roast beef’s good, my recommendation is for the smoked turkey, pepperoni and swiss. It’s not on the menu but they’ll make it for you, no problem. Take all the usual fixings and add some hot peppers for a little extra kick. Mmmmm, good.
I hope Obama enjoys his sub.
Y’know, I’m bitchin’ about the traffic (and I will surely avoid it myself) but I’m actually thrilled that the choice of which small business to visit is an all-American business. Tastee Subs is very well known and highly respected in these parts. With each passing day these kinds of businesses are getting harder and harder to find, especially in the Edison area. Tastee Subs is a business that deserves your support. Might want to wait until after Wednesday, though. Tell ‘em Rick sent you.
I returned from some travel the other day to find this in the mailbox. It’s an unwelcome notice, if what I hear from many people is any indication. But this one brought some different feelings.
Richard is my Dad. He passed almost two years ago.
One would think that the various state and public records of Richard’s passing would have prevented the generation of this notice, but no – it’s a fail. To underscore the failure, I recall that Richard was summoned to Jury Duty some years back. I handled the notice because he was unable to read it for himself – stroke damage had robbed him of that ability.
On his behalf I had requested – and and was subsequently granted – an excuse. I cited reasons including health and ability as well as age, which alone would have sufficed (see the NJ Judiciary FAQ). Age only goes backward in the movies, and so I figured Richard would no longer be troubled by Jury Duty.
I was wrong.
I’m thinking that I’m going to fill out the form and return it, requesting an excuse on account of, well, death. Perhaps they’ll get the message.
Actually, the solution’s been built into my Harley-Davidsons (and all other street motorcycles) for a little bit less than forever. Well, since they legislated standardized controls, in any case.
What is it? It’s a real, honest-to-goodness stop switch.
Unlike Toyota‘s Prius, this switch is located right where it belongs, just a short reach for your right thumb, the switch produces immediate, predictable, certain results.
The engine stops.
You don’t need to hunt for the button. You don’t need to hold it for 30 seconds. Because when you need to stop the engine you need to stop the engine, and every millisecond counts.
I found these pictures in my phone when I was getting ready for a firmware update. I meant to write about ‘em earlier but I guess I never got around to it.
This hung scanner was stuck in the rack (kind of looks like it’s stuck in a little toilet) and none of the buttons produced any response. I remember getting some funny looks as I knelt to grab the images.
I still like the system because it saves me time, even if I’m only in the store for a few items. I’ve been audited a few times. The audits, at least in my limited experiences, are more of a wave-of-the-hand than anything.
Other stuff about my encounters with Scan-It are here and here.
This morning brought a little bit of snow. Last night it was said that it was supposed to be a huge honkin’ storm but it turned out to be not much snow at all, just a dusting. Pam went outside to get the newspaper, as she usually does on Saturday morning, but came back inside empty-handed. “There’s no fuckin’ paper,” she muttered disgustedly, partially to me and partially to the Universe.
A little while later I was checking the weather maps to see what had happened to our storm and collecting the morning email. Here was something from the paper:
We’re experiencing possible delays throughout our delivery area today, December 19, 2009 due to the current weather conditions. We apologize for the inconvenience; however you can access our e-edition immediately by visiting [...]
A couple of years back the paper took the decision to outsource delivery to some faceless fulfillment company. And years earlier than that they stopped the practice of using neighborhood kids on the street. Each change has brought a corresponding drop in service levels.
Anyway, those kids earned their tips. (I wrote about newspapers and delivery gratuities last year, too.) Weather? It just didn’t matter; the newspaper was delivered and that was that. I think our parents called it “responsibility”.
Our e-edition is an exact replica of the printed version that will be delivered to you later today.
And it is, I guess, but the navigation is clunky and you can’t fold it up on the dining room table while you enjoy breakfast and coffee. Also implied is that they intend an eventual delivery, but they’re already four or five hours late.
If you like the Home News Tribune e-edition, you may subscribe by visiting [...]
Extra, or a substitute for pulp delivery? Not sure, as I write.
It happens that I just paid the bill for our subscription. Delivery performance has incremented downward and the paper itself has shrunk – actually become considerably narrower – over the past year. Yet rates had risen again. We already know they’ve outsourced delivery. Apparently they’ve also outsourced billing because my check went to a PO box in Louisville, KY. It used to go to an address down the shore.
Newspapers all over are wringing their hands over their reduced market share. The Internet is kicking their collective asses! Is it any wonder? Maybe they deserve it.
About a month and a half ago my main personal computer, an (ancient) HP zd8000 laptop, began dropping keystrokes. I traced the problem back to the battery. No longer taking a charge, the interrupts generated as the charging circuitry tried, failed and tried again were interfering with the keyboard interrupt. My typing is bad enough; I pulled the offending battery, scanned the ‘net and ordered a new battery from overstock.com based on – what else? – price.
That was September 3rd, and the replacement battery arrived some days later. Unfortunately it was the wrong one! The order showed the correct number as did the packing list, but the thing that sat on my desk clearly showed a different number. The plastic bag it came in was already open (uh oh, could mean trouble) so I took the opportunity to stick it into the laptop, thinking perhaps it was a substitute. Nope, the computer refused it.
I used the online chat on Overstock’s Web site and explained the situation. The rep thought it best to escalate to a tech person so she told me to expect their call, which came some hours later. I hadn’t expected his call so quick. The tech generated the RMA and return shipping label and said he’d overnight another replacement.
Meanwhile I did a little checking. HP has an excellent online parts lookup tool, and I used it to check the two part numbers in question. They were markedly different. I looked them both up on the Overstock site and found the descriptions to be remarkably similar. Maybe this was the problem?
As it turned out, the next few weeks proved frustrating – for both me and Overstock – as we shipped the same incorrect battery back an forth across the country three times. In the end they said that they didn’t have the correct item. They’d process my refund and I was free to keep the incorrect battery. I sent it back anyway; there’s no sense in recycling a perfectly good battery I couldn’t use.
But that’s not the end of the story. Last Friday evening I took a call from Thomas at Overstock. He explained that my case had made it up to the executive level and that they had spent some time analyzing what went wrong. There were a few things, including a mis-SKUed warehouse bin (aha!) and lapses in communication. The analysis had resulted in some process improvements and Thomas called to tell me about them. We talked for a while about things like quality and customer service. Full disclosure: Thomas offered – and I accepted – compensation for my frustration and understanding: a correct battery and some store credit. He left his email and direct phone number.
(The correct battery arrived this afternoon, shipped overnight from Overstock’s supplier. The number fits several applications; the plastic cover trim isn’t right for my particular laptop, but I have spares from previous replacements so it’s no big deal. Overstock, if you’re reading this, don’t panic – I’m good, and I appreciate all you’ve done. You might want to follow-up with the warehouse, though.)
In my experience, the larger a company becomes the less likely is becomes that a minor customer problem actually results in action. Sure, refunds and credits are common enough, but not the continuous improvement part. To do that, and more importantly, to take the additional step of reaching out to the customer after the transaction is complete is exceptional. More should follow Overstock’s example. I’ll use them again.
It seems absurdly simple. We’re spending money hand over fist. Taxes will, with absolute certainty, soon rise. It seems likely to me that taxes will rise to rates never before seen in this land.
Can anyone tell me a rational reason why churches enjoyed tax-exempt status?
We absolutely need to tax all churches, as we do every other non-profit.
Check out this Web siteto learn a little more (edited 2-Sep-09) to read some more; it was the first hit Google returned when I searched.
As I get into the morning’s activities, I’m reflecting on the fact that when I rose this morning it was 68 degrees (F). A bit cloudy then, the morning sun’s burned it off and the temperature’s risen by a couple of degrees. Nearly every window’s open and there’s a gentle breeze wafting its way through the house. Other than a short, loud blast of bad pop music as an obnoxious neighbor drove through the community, all I hear are birds, an occasional plane and the hum of my laptop’s fans.
As far as the weather goes, this is what it’s all about!
Of course, it is mid-July and this is only the third such day of summer so far. (Yes, I have been keeping count!)
There’s something wrong with the weather. But not today!
So I’ve used the Scan-It system several times since my initial encounter. By-and-large it is a time saver. I haven’t been audited… yet. But the system is not without its share of problems either.
Crashing the POS Terminal I was most of the way through the usual ‘finish and pay’ cycle, at the point where one waits for credit card authorization. “Please wait – system processing…” The next thing I should have heard was the audio prompt for my signature. I looked away to set the handbasket aside and parked my motorcycle helmet upside-down next to the scanner/scale plate. It may have touched the plate as it rolled around. At that very instant the screen threw up an error dialogue complaining of an inputoverlaperror – yeah, one word – with a cryptic error code and a single OK button. I summoned the attendant who had never seen that error before. She scanned her ID card and dismissed the dialogue. The POS screen threw at least three error dialogues in rapid succession before clearing to display what appeared to be a ‘ready for the next customer’ display. Hmm, would I mind not having a receipt? Yes, I would mind, actually. So she scanned her ID again and accessed a supervisory function to retrieve my order. It appeared to not have been paid for. While we talked about what to do next – pay again or walk away, the screen suddenly cleared to text mode. It reported it had suffered some kind of fatal error and announced it was shutting down. And it did. The slack-jawed attendant summoned someone from upstairs, a kid in a collar and tie. I described the events that had passed; he had never hear of an ‘inputoverlaperror’ either. So he got on his knees, opened a panel beneath the conveyor (on the customer aisle side), fumbled out a wired keyboard and reached in again to restart… a PC. Running Windows. Win2K. I couldn’t resist making jokes about an unsupported OS as we waited for the boot, him sitting crosslegged in the aisle at my feet, keyboard in his lap. He was unable to retrieve my order. With no receipt and no order to refer to, there was really no choice but to let me take my bag of stuff and leave. (My credit card vendor later confirmed the charge went through, so there were no free groceries that day.) Not sure whether this was the POS or the Scan-It system or the combination of the two. But I’ve used the self-service checkouts countless times over the years and never saw one go tits-up quite like that.
Free Bread There was a new kind of rye bread on the shelf that day. We picked up a loaf and I scanned it. “Beep!” I glanced at the tiny screen and it looked like it said the price was $0.00. I pulled out my glasses. Yup, there it was, right there at the top of the item list, $0.00. We finished collecting more stuff (which posted their prices correctly) and checked out. Later we inspected the paper receipt which was missing the bread altogether. I think I’ll be buying more of that bread!
Bad Printing The deli counter apparently had problems with one of its printers, it was printing labels that the scanner ignored. When I moved from meat to cheese a different printer was used, so the cheese scanned fine. At the checkout, that scanner wouldn’t see the bad labels either, so I called to some nearby suits who apparently had nothing better to do. One of them summoned an attendant who scanned their ID and keyed the labels in directly, using a screen that regular customers don’t see. He told the suits – all three had come over to share in the fun – that the last 20 or so deli orders had been that way. No wonder I didn’t see him around: he was busy with someone else’s override.
I’m not complaining. Even with the problems I’d say I’m still pretty far ahead, time-wise (plus one loaf of rye bread). But I’d be interested in seeing the ‘shrinkage’ numbers before and after installing the system.
