Tag Archives: engineering

Bike Parts – Deal Gone Good

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I love it when I have the opportunity to talk about companies that do things right. Here’s one: Will Powered Products.

Will Powered Products is a small company out of Dingman’s Ferry, PA that produces a limited line of high quality motorcycle parts. Hand grips, foot pegs, cable clamps – stuff like that. Simple stuff. But made from serious metal, cast and machined with quality and workmanship that you just know will last forever.

I first ran into Barry Will at a swap meet a couple of years back. I had gone through several sets of Harley-branded hand grips on my Dyna and I was sort of idly looking for something better. Funny thing, the Harley-branded grips start out looking and feeling great but they just don’t hold up over time. The Will Powered Products grips are machined from solid aluminum. They’re kind of expensive at nearly three times the cost of Harley-Davidson grips but they felt like they’d outlast the bike. I mulled it over as I wandered the show floor and ended up buying them on the way out. Today they look and feel just as good as the day I installed ‘em.

Clutch Cable Clamp

Solid aluminum clutch cable clamp from Will Powered Products. Click for larger image.

I saw Barry again at the Jersey Giant show/swap meet last April. This time it was his polished cable clamps that looked interesting. Ever see the stock Harley-Davidson cable stays? Cheap, plastic-coated slivers of spring steel, they’re functional but kinda ugly. Anyway, I needed two clamps but there was only one on hand. Barry promised to ship another right away so I paid for both and took one, handing off a business card with my shipping address. As I walked away from the table – sans receipt for the cash purchase – Pam gave me a questioning look. “I don’t think I need a receipt, he’ll do the right thing,” I said. “It’ll be worth the price to find out if my judgment’s still good.”

This is where things got interesting. After the weekend Barry emailed that he had sent the camp. And a few days later he emailed again saying that it had come back for insufficient

Keychain as jewelry

Keychain as jewelry, Damian's idea. He's thinking it needs something in the center, hasn't figured out what yet. I'm wondering what the center is made from, just in case I need to put it on the drill press.

postage – and that another would go right out. A few days later it arrived. Bummer, though, it turned out to be the wrong size for my needs. I emailed Barry, sent it back the next day and left for some travel. When I returned from St. Louis the correct-sized clamp was waiting. But that’s not all. Also in the package were two key chains styled after their dipsticks, AND three bucks – cash – presumably to cover my return shipping.

There are a few basic principles at work in this story. The principles are proven – they work in business and in life. Do what you say you will do. Will Powered Products did exactly that every step of the way, from shipping to keeping me informed. When something goes wrong, assume responsibility and do what’s necessary to fix it. Don’t make excuses. Mistakes happen. There were a few in this story but each were always handled as well as could be expected. Barry even mentioned that they took the extra step to ensure that their stock was correctly identified for size in order to reduce the possibility of future errors. Delight your customer. Throughout this extended transaction I always felt like I knew where things stood, so there was no anxiety or tension. Then Barry stepped up with unexpected extras in the end.

So, two thumbs up to Barry and Will Powered Products! Check out their Web site and if you’ve got a need for that kind of stuff for your bike then don’t hesitate to do business with them. They’re an American company making high-quality products that are absolutely worth the cost. You’ll know that the moment you hold one of their parts in your hand.

As for me, maybe some of those spiky footpegs are in my future…

Obligatory disclaimer: I don’t have any interest in Will Powered Products other than that of a satisfied customer.

One-Car Garage

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  • two Harley-Davidson motorcycles
  • one Jeep Wrangler
  • three adult-sized bicycles
  • two unicycles (24-inch and 36-inch wheels)
  • two floor-to-ceiling sets of shelves (spanning entire back wall, packed full)
  • one hydraulic motorcycle/ATV jack
  • one bolt-to-the-floor tire changer/bead breaker
  • two air compressors on carts (one a 2-cylinder commercial unit)
  • one eye-height tool chest (wheeled, full)
  • one vacuum cleaner
  • two 35-gallon recycling containers
  • lumber (approximately 120 cubic feet)
  • one folding workbench (yep, folded)
  • one set of two medium-duty automotive service ramps
  • three aluminum ladders (16-foot extension; 24-foot extension; 16-foot folding scaffold)
  • one 10-ton hydraulic log splitter
  • one 65-gallon trash can
  • assorted yard tools (shovels, rakes, hoes, brooms, and so on.)
  • and more small stuff (too various and numerous to mention)

The garage is packed kinda tight tonight.

There’s a storm coming that could dump a foot of snow – the largest snowfall here in about two years. I’ve got space outside to park the pickup, but I want the Jeep off the street.

It’s positively astounding what you can fit into a tiny space with just a little bit of planning!

Mobile Phone Adventure

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Verizon Wireless, my mobile carrier, has been pestering me lately. An equipment upgrade offer was pending. My pair of old Motorola RAZR V3c handsets serve me quite well so it seemed like a perfect opportunity to add a third number and a new handset for my son, something we’ve been talking about for a while. Yesterday we stopped at one of their local brick-and-mortar facilities to get that done. I don’t know about you, but every time I have to physically show up to do something with my mobile phones there is trouble of one sort or another…

I’m an unusual wireless customer. I use my phone to make and receive voice calls. For email, Web, music, pictures, videos, ad nauseum, I’ll reach for a more appropriate piece of equipment. I’m not thrilled with Verizon Wireless’ closed network, either, or the way they nickel-and-dime you for every little thing. But their performance – at least where I use it – is second to none. I cannot recall the last time I had a call drop or not go through. Each ‘line’ (an archaic term in the wireless world) draws from a single pool of enough minutes that we use it without thinking and never need to buy extra, thanks to a reasonably priced grandfathered contract, sans enhanced services, that they haven’t offered in years. I’ve been a steady customer for better than a decade and a half. I’m an unusual customer.

We found a handset my son liked and made our way to the counter only to learn that the upgrade offer applied only to my V3c. But nothing’s carved in stone and after some discussion we found a way: a temporary upgrade. I buy a new handset (an LG VX9100, free after the promotion) and move my number to it. I buy an additional ‘line’ for my son, and assign the new number to my old V3c. Finally, the next day, we would swap the numbers between the two handsets, under the auspices that I’m unhappy with the new handset. Normally that swap would be $20 a pop, but there would be no charge. And everybody would be happy.

A while later we discovered that my V3c didn’t respond on the new number. Things went downhill fast from there. Tech Support reported that the new number belonged to a Blackberry belonging to Merrill Lynch, that my contract shows only two numbers, and that my V3c ESN no longer exists. Oops.

Back at the store they tried to get me to just replace the handset, “Just take the best we’ve got, no charge!” No thanks, I want the one I’ve got, please fix it. They finally managed to install a dummy ESN onto it and assign the new number, and get my contract to recognize them both. But because of the dummy ESN the handset doesn’t do anything, it’s a brick. Tomorrow, they say, they will be able to finish straightening it out.

I need to digress with some history… Verizon Wireless was probably the last carrier on Earth to add the incredibly popular – and profitable – Motorola RAZR handsets. The reasons were two-fold. First, the CDMA chipset was physically larger, and Motorola had some difficulty making it fit into the small package. Second, all Verizon Wireless phones (at the time) sported an external antenna, which helped them to provide their outstanding network performance. The RAZR’s antenna is internal. As for me, I wanted the small size but I was unwilling to switch carriers. So I waited it out. Eventually Motorola got the hardware into the handset and got the antenna performance good enough to pass Verizon Wireless’ performance testing (it took several rounds of testing which led to yet more delays). Finally they were set to roll ‘em out. Just in time for Christmas! Well, sort of.

In the mobile phone industry, a hardware manufacturer will develop a new handset and the base software to make it the features work, as well as an SDK. A carrier will take that and develop their own software layer, which in turn becomes the set of services and capabilities that differentiate one carrier from another. In the case of Verizon Wireless, with their closed network, part of their software development is to lock down the handset. The customized RAZR software, due to the Christmas sale deadline, was a rush job.

Watching all that unfold, I bought my handsets a day or two before they became available at the stores. My handsets are not locked down. The best thing about this is my Bluetooth profiles include OBEX. And that means I can add custom rings I make myself, get images and voice recordings on and off, use the crappy little camera (when needed and nothing better is available), use it as a wireless (or wired, via USB) modem with the laptop, and so on, all without incurring Verizon Wireless charges.

And that’s why I don’t want to give up these handsets or upgrade their firmware. Whenever I need to explain this, the representative smiles and understands. [Ed. 6 July 2008: My wife, OTOH, never really understood why I held those capabilities so dear. That is, until the latest bill arrived. My son had bought a ringtone. $2.95, no big deal, but the browsing charges, the megabyte charges, and the fact that he tried the Web browsers on all of our handsets by the time he was through, had brought the cost of that stupid ringtone to near $20. When I explained how billing works, and had real examples to use, the lightbulb went on.]

So today I will see whether they can get this mess straightened out. I’m nervously optimistic.

College Acceptance Rates at an All-Time Low

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This, at a time when the tech industry is polarized into two factions – those that say America is simply does not have enough talent to go around and the others that say that corporations are focused only on saving money by using lower-paid foreign talent. In this Information Week article, ‘MIT Turns Down Record 11,842‘, Richard Martin discusses the increased competition for entrance into our best schools.

What caught my eye is this:

The increased competition for undergraduate slots at MIT comes at a time when fewer Americans are earning graduate degrees from the top math and science programs in the United States. MIT says that 35% of its students come from overseas, and many of the foreigners speak languages not taught at the school.

Next year my son enters high school. Topics like this are coming up in conversation at our house with increasing frequency. Ah, the future.

“America… just a nation of two hundred million used car salesmen with all the money we need to buy guns and no qualms about killing anybody else in the world who tries to make us uncomfortable.”
-Hunter S. Thompson